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Privacy Policy

This covers every SableCRM website, and all of the products and services contained on those websites. The follows the same structure as this summary and constitutes the actual legal document.

Our privacy commitment: SableCRM has never sold your information to someone else for advertising, or made money by showing you other people’s ads, and we never will. This policy tells you what information we collect from you, what we do with it, who can access it, and what you can do about it.

Information SableCRM Collects and Controls

We only collect the information that we actually need. Some of that is information that you actively give us when you sign up for an account, register for an event, ask for customer support, or buy something from us. We store your name and contact information, but we don’t store credit card numbers (except with your permission and in one of our secured payment gateways).

When you visit one of our websites or use our software, we automatically log some basic information like how you got to the site, where you navigated within it, and what features and settings you use. We use this information to improve our websites and services and to drive new product development.

Sometimes we receive information indirectly. If you ask about our products through one of our referral programs or reselling partners, or sign in to one of our products through an authentication service provider like LinkedIn or Google, they’ll pass on your contact information to us. We’ll use that information to complete the request that you made. If you engage with our brand on social media (for instance, liking, commenting, retweeting, mentioning, or following us), we’ll have access to your interactions and profile information. We’ll still have that information even if you later remove it from the social media site.

A. Customer Store Data:

  • Personal Information: Includes business and contact details, such as names, email addresses, phone numbers, and other information needed to operate your account.

  • Transactional Information: We collect and store information related to customer transactions, including but not limited to sales, order details, billing information, and customer interaction history.

B. OAuth Integration Data (Gmail Access): When you opt to integrate Gmail with SableCRM via OAuth, we access the following information:

  • Email Content and Metadata: We access and store email metadata (e.g., sender, recipient, timestamp) and email content relevant to client requests for CRM use, including syncing customer communication for interaction tracking and historical reference.

  • Labels & Attachments: When specific emails or attachments are relevant to customer interactions, they may be temporarily stored in our secure system for CRM functions

What we do with your information

We use your information to provide the services you’ve requested, create and maintain your accounts, and keep an eye out for unauthorized activity on your accounts. We also use it to communicate with you about the products you’re currently using, your customer support requests, new products you may like, chances for you to give us feedback, and policy updates. We analyze the information we collect to understand user needs and to improve our websites and services.

We’re required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you’ve requested from us. When that’s not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.

You can decline certain kinds of information use either by not providing the information in the first place or by opting out later. You can also disable cookies to prevent your browser from giving us information, but if you do so, certain website features may not work properly. We completely disable non-essential and intrusive third-party cookies from all SableCRM websites and products.

We limit access to your personal information to our employees and contractors who have a legitimate need to use it. If we share your information with other parties (like developers, service providers, domain registrars, and reselling partners), they must have appropriate security measures and a valid reason for using your information, typically to serve you.

We keep your personal information for as long as it is required for the purposes stated in this Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information, whichever is appropriate.

A. Customer Store Data:

  • Providing Services: We use your data to provide CRM services, including managing customer relationships, processing transactions, and tracking sales and interactions.
  • Improving Services: We analyze store data to improve the functionality of SableCRM, optimize performance, and offer tailored customer support.

B. Gmail Integration:

  • Syncing Emails: With your consent, we access your Gmail account via OAuth to sync relevant emails with customer records in SableCRM. This ensures a seamless view of your communication history within the CRM platform.

  • Email Content Use: We only access email content related to CRM functions, such as customer service, lead tracking, or ongoing communication history.

  • Security: We only request read-only access to your Gmail account and never modify or delete emails without your permission. Your emails are never shared with third parties outside CRM purposes.

Information that SableCRM processes on your behalf

If you handle other people’s data using SableCRM apps, such as information about your customers or employees, you are entrusting that data to us for processing. If you use a SableCRM mobile app and give the app access to your contacts and photo library, you are entrusting data to us. The data you entrust to us for processing is called service data.

You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.

Data Security

We take the security of your information seriously and employ industry-standard measures to protect your data:

  • Encryption: All data, including customer store data and Gmail integration information, is encrypted in transit and at rest.
  • OAuth Security: The OAuth protocol provides secure access to Gmail. We never store your Gmail credentials, and access is limited to the permissions you grant during the OAuth integration process.
  • Access Control: Only authorized personnel have access to your data, and we regularly review our security protocols to ensure ongoing protection.

Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data in the following situations:

  • With Service Providers: We may share data with trusted service providers who assist in delivering SableCRM services, such as cloud hosting or email services. Confidentiality agreements bind these providers and only use your data as necessary to perform their services.
  • For Legal Reasons: We may disclose your information if law requires, such as in response to a subpoena, court order, or other government requests or to protect our rights, safety, and property.

Your Rights and Choices

You have control over the data you provide and the integration services you use:

  • Data Access and Correction: You may access, update, or correct your personal information within your SableCRM account.
  • OAuth Permissions: You can revoke OAuth access to Gmail anytime by managing the settings in your Google account. This will prevent SableCRM from accessing your Gmail data.
  • Data Deletion: You may contact our support team to request the deletion of your personal data or specific information related to the Gmail integration. Please note that certain data may be retained for legal or compliance reasons.

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Privacy Policy – https://policies.google.com/privacy?hl=en
Terms of Service – https://policies.google.com/terms?hl=en

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Craig.Metzger@SableCRM.com
45 NJ-34
Old Bridge NJ 08857

By using SableCRM, you acknowledge that you have read and agree to this Privacy Policy

Cookie Policy

This website uses cookies to enhance your experience while navigating through the website. Cookies are small text files that are stored on your device to help improve your experience, analyze site usage, and provide personalized content.

By using this website, you agree to the use of cookies as described in this Cookie Policy. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that some parts of the website may not function properly if cookies are disabled.

Types of Cookies We Use:

  1. Essential Cookies: These cookies are necessary for the website to function and cannot be turned off in our systems. They are typically set in response to actions you take, such as filling out forms or setting preferences.

  2. Analytical Cookies: These cookies help us understand how visitors interact with the website by collecting and reporting information anonymously. They allow us to improve the functionality and performance of the website.

  3. Functional Cookies: These cookies allow the website to remember choices you make (such as language or region) and provide enhanced, more personal features.

  4. Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

How to Manage Cookies:

You have the right to decide whether to accept or reject cookies. You can set or modify your web browser controls to accept or refuse cookies. If you disable cookies, please be aware that some features of the website may not work as expected.

Changes to the Cookie Policy:

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this page periodically to stay informed.

If you have any questions or concerns about our use of cookies, please contact us.